The museum offers free entry, making it a great choice for families and budget-conscious travellers. However, bookings are essential for self-guided school groups. Donations are also accepted, allowing visitors to contribute to the preservation and operation of the museum.

Visitors can take a virtual tour from expert guides who will tell the real history of the Gadigal Aboriginal people. They can also learn about the Tallawoladah and Tumbalong Precincts (The Rocks and Darling Harbour Precincts) Reconciliation Action Plan. Additionally, the museum offers a 'crafternoon' of badge making while learning about local history during school holidays.

Visitors can learn about the history of The Rocks from pre-European days to the present. This includes the history of the area's traditional custodians, the establishment of the English colony, and the time when sailors, whalers, and traders made the area their home. The museum also covers the 1970s union-led protests which preserved this unique part of Sydney for future generations to explore and enjoy.

Visitors have praised the museum for its informative and interesting exhibits. They have appreciated the museum's free entry and its location. Many have recommended spending at least 45 minutes to take in all the displays and artifacts. Visitors have also found the museum to be a nice find while walking around and have appreciated the details regarding the history of The Rocks and old Sydney.