Customers have had overwhelmingly positive experiences with the sales team. They have praised the team for being informative, helpful, and not pushy. Salespeople like Steven, Renato, Douglas, Leanne, Paul, Corey, Jake, Sam, and Ben have been specifically mentioned for their excellent service. They have been described as patient, kind, professional, and efficient. They have been commended for answering all questions, providing great advice and feedback, making the purchasing process simple, and even making good espresso. One customer even mentioned that a salesperson helped them transition into the electric car realm.
Customers have had great experiences purchasing used cars. They have appreciated the fact that the cars are certified by BMW Premium and come with all the records and checks done by the BMW team. This has given them peace of mind. They have also appreciated the sales team's assistance in finding the right car. One customer even mentioned that they had a minor issue with their car out of warranty, but the dealership organized repairs and a loan car free of charge.
The dealership offers a range of unique services. For example, one customer mentioned that they were able to text a salesperson what they wanted and the salesperson made it happen. Another customer mentioned that the dealership helped them transition into the electric car realm. The dealership also organized repairs and a loan car for a customer whose car had a minor issue out of warranty.
Customers have been satisfied with the dealership's pricing. One customer mentioned that the dealership's price was $15000 less than a competitor's price and even less than the recommended retail price from five other dealerships in the Sydney area.
Customers have had positive experiences with the dealership's service department. They have described the service as flawless, easy to book, honest, straightforward, and detailed. They have also mentioned that the service department is unequalled to other car brands' service departments.
2024 / lovers.sydney
